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Product support

Here you will find answers to your questions about your JURA product. Select the product line and then the model. The product manual in PDF format, tips on using the product and any other available resources will appear on the tabs below.

Selected model: IMPRESSA J7

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    Everyday care

    To ensure that your IMPRESSA or ENA produces top-quality coffee and functions correctly, the machine should be cleaned and maintained on a daily basis. You should proceed as follows:

    • Empty coffee grounds container and drip tray every day and rinse with hot water.
    • Clean and de-scale the machine or change the CLARIS plus filter cartridge when instructed to do so in the display.
    • Wipe the machine surface with a damp cloth or wipe the coloured front panels with the JURA caring cloth.
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    Caramelised coffee beans

    To ensure that your machine provides satisfaction for a long time and to avoid repairs, please note that the grinder on your JURA coffee machine is not suitable for coffee beans that have been treated with additives (e. g. sugar) during or after roasting.

    Use of such coffee mixtures can result in damage to the grinder. Any repair costs incurred as a result are not covered by the warranty provisions.

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    Display and text messages

    READY/DE-SCALE is displayed even though the CLARIS Blue filter cartridge is being used.

    Reason: The CLARIS Blue filter cartridge has been inserted without the machine being changed over to using the filter in programming mode.

    Remedy: Remove the filter from the water tank and run the descaling programme. Then insert a new filter and change the machine over to using the filter.

    DE-SCALING is displayed for a long time.

    Reason: The descaling programme was started with too much liquid or fresh water was replenished too soon. All the water in the water tank must be sucked out during the descaling programme.

    Remedy: Run the descaling programme again with 0.5 l water.

    READY is displayed but the coffee does not taste good.

    Reason: The descaling programme has been run with a CLARIS Blue filter cartridge inserted without the machine being changed over to using the filter in programming mode.

    Remedy: Replace the used filter and change the machine over to using the filter.

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    Integrated cleaning programme

    It is possible to start the cleaning programme of your IMPRESSA J7 in two ways:

    • Cleaning after a prompt:

    Precondition: READY/CLEAN is displayed. Press the Maintenance button. EMPTY TRAY appears on the display. Now follow the instructions on the display.

    • Cleaning without a prompt:

    Precondition: READY is displayed. Press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch to enter the programme item. Turn the Rotary Switch until CLEAN is displayed. Press the Rotary Switch immediately. EMPTY TRAY appears. Now follow the instructions on the display.

    • Note: Your IMPRESSA J7 will display READY again if no other programme item is selected in the maintenance menu within about 5 seconds.
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    Integrated descaling programme

    Note: Do not switch your IMPRESSA J7 off to start the descaling programme. The descaling programme can only be performed when the machine is switched on.

    It is possible to start the descaling programme of your IMPRESSA J7 in two ways:

    • Descaling after a prompt:

    Precondition: READY/DE-SCALE is displayed. Press the Maintenance button; EMPTY TRAY is displayed. Once the tray has been emptied, AGENT IN TANK appears. Fill the water tank and then press the illuminated Maintenance button. Now follow the instructions on the display.

    • Descaling without a prompt:

    Precondition: READY is displayed. Press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch again briefly. RINSE appears on the display. Turn the Rotary Switch until DE-SCALE is displayed. Pressing the Rotary Switch starts the programme. EMPTY TRAY appears. Now follow the instructions on the display.

    • Note: Your IMPRESSA J7 will display READY again if no other programme item is selected in the maintenance menu within about 5 seconds.

    Note: If DE-SCALING remains displayed for a long time, this means the descaling programme was started with too much liquid or water was replenished before the tank was empty.

    • Tip: Start the descaling programme again with 0.5 l water. All the water in the water tank is sucked out during the programme. Please do not replenish water until the display prompts you to do so.

    If READY/DE-SCALE is displayed even though the CLARIS Blue filter cartridge is inserted, this means the machine was not changed over to using a filter in programming mode.

    • Tip: Remove the filter and run the descaling programme. Then insert a new filter and change the machine over to using a filter.
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    CLARIS filter change

    It is possible to start the filter change programme of your IMPRESSA J7 in two ways:

    • Changing the filter after a prompt:
    Precondition: READY/FILTER is displayed. Press the illuminated Maintenance button. CHANGE appears on the display.
    Insert a new filter and turn the selector switch on the Professional Cappuccino Frother to Steam (see symbol).
    Now press the Maintenance button. FILTER RINSING appears on the display and your IMPRESSA J7 starts to rinse the filter. Rinsing of the filter stops automatically after approx. 500 ml.

     

    • Changing the filter without a prompt:

    Precondition: READY is displayed. Press and hold the Rotary Switch until RINSE appears. Press the Rotary Switch to enter the programme item. Turn the Rotary Switch until FILTER is displayed. Press the Rotary Switch to start the filter change programme. CHANGE is displayed. Change the filter and press the illuminated Maintenance button. Now follow the instructions on the display.

     

    • Note: The water may be slightly discoloured during rinsing of the filter. This is not harmful to health.
    • Tip: The CLARIS Blue filter cartridge should be replaced every two months if you do not prepare many beverages, even if no message appears on the display. You can monitor the elapsed time by referring to the date plate on the filter holder.
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    Coffee taste and coffee temperature

    Coffee taste:
    Are you dissatisfied with the coffee taste? A poor coffee taste may be due to the following possible causes:

    • The strength is not set according to your taste. Please note that you can permanently adjust the strength of individual speciality coffees in programming mode (STANDARD or INTENSIVE).
    • You can also select the strength of individual products: "mild", "normal" or "strong".
      The descaling programme was performed with the CLARIS Blue filter cartridge inserted. In this case, remove the filter, insert a new one and change the machine over to using the filter in programming mode.
    • Your coffee beans are "sour". Empty the bean container and fill it with fresh beans.

    Coffee temperature:
    Is your coffee not hot enough? A coffee temperature that is too low may be due to the following possible causes:

    • The coffee temperature has not been set to HIGH. Please note that the temperature can be set individually for each coffee product (to NORMAL or HIGH).
    • If you are not using a CLARIS Blue filter cartridge, the machine might have built up limescale deposits. Check the water hardness, set the machine to the correct water hardness and perform descaling.
    • Tip: Prewarm your cup!
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    Milk foam

    If the milk is not frothed, this means the Professional Cappuccino Frother / Professional fine foam frother is blocked. Remove the frother and clean it thoroughly.

    • Please note that the frother must always be cleaned well after preparing milk or milk foam.
    • Tip: Use the special JURA Cappuccino Cleaner for cleaning.
    • Note: The fat content of milk does not influence frothing. It is also possible to use low-fat milk.
    • Tip: If you are not using a CLARIS Blue filter cartridge, run the descaling programme because calcium deposits in the pipes can impair steam preparation.